Faults & Emergencies

Electricity

For any faults or emergencies, you will have to contact NIE directly.


If your electricity goes off, start by checking to see if it's a power cut or a fault in your home. The easiest way to do this, is to look to see if your neighbours still have electricity. If they don't then it is a power cut, you will need to contact NIE. If they do then, it could be a fault in your home with a faulty appliance.   


NIE T&D are responsible for operating and maintaining the electricity network in Northern Ireland.

For general queries, scan the QR code below to contact NIE:

NIE Transmission & Distribution


Any power cuts or faults in supply? Call:

03457 643 643

Gas

For any faults or emergencies, you will need to contact Phoenix Gas directly. 

If you think you smell gas:

Do
Do Turn off your gas supply
Do extinguish all naked flames

Do Not
Do not use matches
Do not smoke

Smell Gas?


Call the 24-hour gas emergency service

0800 002 001

Meter Faults/Tampering


If you suspect any faults in your supply and/or tampering then please call

028 8644 0435